I'm not surprised at all by the high quality of the hat that I received, after watching pbd for years I've come to expect nothing less. What was surprising however was the lack of customer service. I ordered a hat that was apparently out of stock, I was unaware of this at the time of the order. After receiving no tracking for weeks I reached out to the team multiple times about my order with no response. Finally after a month I was offered a quick apology and the offer of picking a different hat. None of this was terribly handled just not up to par with the image the company holds